VW Customer Experience Report

Your Trust Drives Us: Rated 4.65/5 by You in 2025

At Arthur Spriggs, we know that keeping your commercial vehicle on the road is vital for your business and your livelihood. We’re incredibly proud to share the latest Customer Experience Report from VW Commercial Vehicles, reflecting the honest feedback you have shared about our service

Transparency in our service

We believe in being open about how we perform. This report is generated directly from Volkswagen Commercial Vehicles based on your experiences with us. While we are proud of these results, we are even more grateful for the opportunity to support you and your business every day.

Here is how you rated your experience with the Arthur Spriggs team.

A warm welcome

Check-in Experience: 4.95 / 5
We know your day is busy. That is why we strive to make dropping off your vehicle as seamless and welcoming as possible, ensuring you feel supported from the moment you arrive.

Getting you back on the road

Collecting Vehicle: 4.82 / 5
Your time is precious. We work hard to ensure the collection process is efficient so you can get back to work without unnecessary delays.

Respecting you and your business

Treatment Satisfaction: 4.82 / 5
You are more than just a customer; you are a partner. We are dedicated to treating every driver with the empathy, respect, and inclusivity they deserve.

Making life easier

Ease of Booking: 4.80 / 5
Booking a service shouldn’t be a hassle. We are pleased to see that our booking process is helping you schedule necessary maintenance with minimal stress.

Expertise you can rely on

Quality of Work: 4.78 / 5
Our technicians take immense pride in their work. This score reflects our commitment to high standards and ensuring your vehicle receives the best possible care.

Clear communication

Explanation of Invoice and Work: 4.65 / 5
We believe in being helpful, not confusing. We aim to explain every invoice and repair clearly, so you understand exactly what work was done and why.

Getting it right the first time

Repeat Repair: 2.56%
We know how frustrating it is to return for the same issue. We are proud that only 2.56% of vehicles required a repeat visit, meaning the vast majority of our work is completed successfully on the very first try.

Thank you for your feedback

Overall Satisfaction Score: 4.65 / 5
Thank you for trusting Arthur Spriggs with your commercial vehicles. We will continue listening, learning, and striving to provide the helpful, empowering service you need to keep moving forward.

Our VW Client Reviews

“Every time I come in the service has been brilliant staff. Very good. Tell you what’s going on time frames, car always comes back, clean, tidy and sorted… have been for the last 7 years”

“Always an outstanding level of service from Arthur Spriggs. Pain-free, can’t fault them”.

“Great service, prompt and kept me informed of what was going on. Friendly staff”

VANS we service

TRUCKS we service