Arthur Spriggs Van Truck and Bus have a rare opportunity for a dynamic and timeserved AfterSales Manager to lead and develop the Commerical Business After Sales & Service Manager As Service Manager, you will create a customer -orientated culture throughout the service team to achieve both customer and company strategic and operational goals. Are you […]
After Sales & Service Manager
As Service Manager, you will create a customer -orientated culture throughout the service team to achieve both customer and company strategic and operational goals.
If so, please read on….
Role Summary and experience
For this role you will need extensive experience in running a large Service/Aftersales department within a main dealership in the UK.
You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
You will lead and motivate a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
You will initiate regular communication with and between team members as well as conducting performance appraisals to maintain effective development plans.
You will work closely with Compliance to ensure all Health and Safety and environmental issues requirements.
You will act accordingly to ethical standards and are an example of integrity and company values.
The successful candidate will have completed training in a commercial / technical / profession within the automotive industry and have experience in an operations service industry with high customer expectations.
Have a solid professional experience in management, leading teams and dealing with both customers and suppliers.
Be willing to train and take responsibility for the multi brands we represent.
Demonstrate a basic knowledge of legal statutory requirements relating to health and safety and the environment
Knowledge of the service -relevant applications (DMS, XENTRY Products and Truckfile).
You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.
As well as great relationship building skills with customers and can deliver customer satisfaction results.
Leader – You are confident leading a team to ensure their wellbeing and development and achieve business success.
Accountability for others – You manage the team to ensure they carry out their roles and responsibility fully and correctly.
Self Management -You have excellent project and time management skills and the ability to prioritise workload to ensure all time sensitive deadlines are met.
Performance driven – You communicate expectations clearly and use key figures to motivate the team. You implement decisions effectively to achieve agreed company and manufacturers objectives.
Quality Focused – You set high standards of quality, ensure sustainability, and safeguard a high level of service and quality as well as a professional and competent communicator.
Customer Oriented – You are an effective communicator with a keen understanding of customer satisfaction factors. You can establish and communicate clear guidelines, rules of conduct and performance standards including complaint management.
25 Days holiday
Full training programme
Company vehicle allowance
Excellent Rate of pay for the right candidate
Job Types: Full-time, Permanent
Salary: Relevant to the Role.
Ability to commute/relocate: